Akai Mojiko Joggers

UK

Royal Mail Tracked 48 - £4.50 - Delivery time is 2-3 Days (excluding Sundays).

Rest of the World

£50.00 - Carrier information and tracking will be provided on despatch.

Shipping information

• Please note that during busy periods shipping times may be affected.
• We only offer a tracked delivery service
• All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
• Orders received on weekdays before 13:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us if you have any questions.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as AKAI take no responsibility for missing parcels that have been sent to the wrong address.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email. We cannot refund or replace lost items until 20 working days after the date of despatch - this is when Royal Mail class items as being lost. 

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.

If you return an item within 14 days of receiving it, we'll give you a full refund by way of the original payment method. Delivery charges are non-refundable unless you have received a faulty or incorrect item.

We aim to refund you within 7 days of receiving the returned item.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Examples of an unsuitable condition could be an item that is covered in pet hair, has deodorant or aftershave sprayed over the garment, body odour on the garment, freshly cut hair inside the garment.  

All returned items should be sent in their original condition and packaging where possible, including tags. If the tag is not included then the return will be void. 
 
None of this affects your statutory rights.

How do I return? 

You are required to arrange and pay for the return of the items and the items are your responsibility until they reach us.

Please send items to

Akai Apparel,
Ground Floor, Mill 7,
Mabgate Mills,
Mabgate,
Leeds,
LS9 7DZ

Please ensure that you include an order reference, email address, postcode or despatch note that we can use to locate your order. If this is not included we can't make any refund. 

Proof of postage

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact the carrier about your return.


Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Want to exchange an item?

Sorry, but we don't offer exchanges. If you need a different size or colour of an item then simply place a new order or request a credit for your return.
 
Returning a faulty or incorrect item?

If you've received an item which isn't quite right then please contact customer services who will be able to assist you.